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Frequently
Asked Questions!
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What
is a batch freezer?
A
batch freezer is a large freezing chamber that mixes, agitates and
freezes whatever is put into it. The modern day batch freezer was
first invented and
patented by my Grandfather, Emery Thompson,
over one
hundred years ago – long before the first Italian Gelato
ice cream machine was ever built. |
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What
size batch freezers does Emery Thompson manufacture?
We
build our machines in finished capacities of 6 quart, 12 quart, 24
quart and the world’s largest batch freezer – 44 quart. We are the
only company that builds their machines from the ground up to match
your electrical requirements. That means Emery Thompson batch
freezers are available in single phase or three phase; water or air
cooled; 60 or 50 cycle and 220 or 380 volt. |
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Where
are Emery Thompson Batch Freezers manufactured?
We are proud to be 100% Made In The U.S.A. using American Labor,
American manufactured components and wholly owned by my family! No
other company can make this claim: not Electro-Freeze, not
Carpigiani, not Stoelting, not Technogel, not even Taylor! |
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How
durable are your machines?
The
average lifespan of an Emery Thompson is 40 years or more. All the
other machines on the market are happy if they last 11 years. Our
machines are hand made to your order from cast stainless steel
components. Others fabricate their parts and they just don’t hold
up. Our condensing units are the world’s best American made Copeland
units and our transmissions and drive motors are also Made In The
USA |
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Why do
Emery Thompson’s cost less than other batch freezers!
We are
a family business and thus not top heavy with technocrats. You can
buy direct from us or you can buy an Emery Thompson from your local
equipment supplier. All the other manufacturers are European
and thus subject to a 40% higher Euro vs. the Dollar. You will also
pay import duties and costly shipping charges. We have listed our
“Direct To The Customer” price list here on our web site. This also
helps to keep our spare parts a whole lot less expensive than anyone
else. |
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What
about used?
We never see used equipment available. Our customers do not
go out of business. For every 20 Carpigiani’s that show up on E bay,
there is only one Emery
Thompson offered for sale. Please
take the time to read our article called “ET on E Bay.” The batch
freezer is the life blood of your business…your key to success…an
investment in your business. A recent survey of ice cream owners who
were asked what their major mistake in business was said, “
buying a used batch freezer.” |
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What
if I need service?
Unlike any other piece of equipment you have owned, the Emery
Thompson Batch Freezer should not require any service for its
first ten years of life. A bold statement, but true! If something
isn’t going right, first call our factory and we’ll solve your
problem for you. Since we only make changes in our machines to
improve on their quality, our machines are not subject to constant
problem-creating style changes. We also keep our electronics as
simple and thus as trouble free as humanly possible. No gadgets on
an Emery Thompson! If the factory is closed for the day or on a
weekend, I give my home telephone number to every one of our
customers. When you call our factory 718-588-7300 a live
person will answer! If you call after business hours or if it's the
weekend, you will be directed to call my home telephone number!
We are serious about giving you the best service, the best advice,
the lowest prices and the fastest response of any company in the
dairy industry! |
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Where
can I learn how to make ice cream and other frozen desserts?
Personally, I think this is the easiest part of opening your new
business. I will gladly instruct you on how to run your new machine
and supply you with all the necessary formulations. We are
also associated with the world’s most renowned teaching school –
Ice Cream University which has courses at convenient locations
throughout the United States. In addition to Ice Cream University,
we have machinery at Penn State University, University of Florida,
University of Wisconsin, University of Missouri, Clemson University,
Rutgers University, University of Nebraska and The University of
Maryland |
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I’m
certain
there must be more questions that I can answer for you. Please don’t
hesitate to call me at 718-588-7300 or E-mail me at
etfreezers@gmail.com |
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Steve
Thompson
President / CEO |
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